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Troubleshooting

What to do when AddaxAI misbehaves, and how to send the information that helps most.

Export a diagnostic report​

If something goes wrong, the fastest way to get help is a diagnostic report. Open Help > Export diagnostic report. It builds a zip of logs and saves it to your Downloads folder. Attach that to an email to peter@addaxdatascience.com, along with what you were trying to do, what you expected, and what actually happened. A screenshot or short screen recording helps a lot.

The Help menu with Export diagnostic report highlighted

If the app won't open​

Zip the logs folder by hand and email it.

OSLogs folder
macOS/Users/<username>/AddaxAI/logs/
WindowsC:\Users\<username>\AddaxAI\logs\
Linux/home/<username>/AddaxAI/logs/

Nothing is ever uploaded automatically. Sharing logs is always an explicit action you take.