Troubleshooting

Export a diagnostic report

If something goes wrong, the fastest way to get help is a diagnostic report. Open the Help menu and click Export diagnostic report. It builds a zip of logs and saves it to your Downloads folder. Attach that to an email to peter@addaxdatascience.com, along with what you were trying to do, what you expected, and what actually happened. A screenshot or short screen recording helps a lot.

If the app won't open

Zip the logs folder by hand and email it.

OS	Logs folder
macOS	/Users/<username>/AddaxAI/logs/
Windows	C:\Users\<username>\AddaxAI\logs\
Linux	/home/<username>/AddaxAI/logs/

Nothing is ever uploaded automatically. Sharing logs is always an explicit action you take.

Common questions

Some images show no date or time

A file with no readable capture timestamp is still detected and classified, but it drops out of time-based views (events, trap nights, activity, trend charts). Fix the source data and re-run if you need the timestamps.

My GPU isn't being used

On Windows and Linux you need an NVIDIA GPU and a driver version 555 or newer. Update the driver from NVIDIA's site. Without a supported GPU the app falls back to the CPU and still works, just slower.